What Happens If A Moving Company Doesn’t Deliver? Moving can be a stressful experience, and when a moving company fails to deliver your belongings as promised, it can add significant frustration to the process. While most moving companies strive to provide reliable and professional services, issues can sometimes arise. In this blog post, we will explore what steps you can take if a moving company doesn’t deliver your belongings, ensuring you’re prepared to handle such situations effectively.

What Happens If A Moving Company Doesn’t Deliver?

  1. Communicate with the Moving Company: The first step is to contact the moving company directly to express your concerns and inquire about the status of your delivery. Be polite but firm, providing them with all relevant details, including the agreed-upon delivery date, any documentation, and any communication you’ve had with them. Give them a reasonable timeframe to address the issue and provide a resolution.
  2. Review the Contract and Documentation: Carefully review the contract you signed with the moving company, paying close attention to the delivery terms and any clauses related to delays or failure to deliver. Take note of any specific obligations the company has regarding timely delivery and any potential remedies or compensation mentioned in the contract.
  3. Document Everything: Keep detailed records of all your communication with the moving company, including dates, times, and the names of the individuals you spoke with. If possible, communicate in writing, such as through email, to maintain a record of your conversations. Also, document any damages or missing items when your belongings are finally delivered, if applicable.
  4. File a Complaint: If the moving company fails to address the issue or refuses to provide a satisfactory resolution, you may consider filing a complaint with the appropriate authorities. Research the regulatory agency or association that oversees moving companies in your region and follow their specific complaint procedures. Provide them with all the relevant details, including documentation and evidence to support your claim.
  5. Seek Legal Advice: In cases where the moving company continuously fails to deliver or adequately resolve the issue, it may be necessary to seek legal advice. Consult with an attorney specializing in consumer rights or contract law to explore your options and determine if pursuing legal action is appropriate in your situation.
  6. Contact Your Insurance Provider: If you have insurance coverage for your move, contact your insurance provider to inquire about the coverage and any claims process. They can guide you through the necessary steps to file a claim for lost or damaged items and may provide assistance in recovering your losses.


While it’s uncommon for a moving company to fail to deliver, it’s essential to be prepared in case such a situation arises. By following the steps outlined in this blog post, including communication with the moving company, reviewing your contract, documenting everything, filing a complaint, seeking legal advice if necessary, and contacting your insurance provider, you can take appropriate action and increase the likelihood of resolving the issue satisfactorily.

Remember to stay organized, remain persistent, and advocate for your rights.

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